FAQ

Frequently Asked Questions (FAQ)

We’re here to help! Below are answers to the most common questions our customers ask.

1. How long does shipping take?

  • USA: 5–10 business days
    UK: 5–12 business days

Processing time: 1–2 business days

2. How can I track my order?

  • Once your order ships, you will receive a confirmation email with a tracking number.
    Tracking updates may take 24–48 hours to appear.

3. Do you ship internationally?

  • At the moment, we ship only to:
  • United States
  • United Kingdom

4. How do I contact customer support?

  • You can reach us anytime at:
    📧 support@voratag.shop
  • Response time: 24–48 hours (Mon–Fri)

5. What is your return policy?

  • You have 30 days after receiving your order to request a return.
    To qualify:
  • Item must be new and unused
  • In original packaging
  • With all accessories included
  • Full details: Return & Refund Policy page.

6. Do I have to pay for return shipping?

  • Return shipping fees may be the customer’s responsibility unless:
  • The item arrived damaged
  • You received the wrong product

7. My item arrived damaged. What should I do?

  • Please contact us within 48 hours of delivery and include:
  • Your order number
  • Photos of the damaged item
  • We will arrange a replacement or refund.

8. Can I cancel my order?

  • Orders can be canceled within 12 hours of placing them.
    After that, the order may already be processed and cannot be canceled.

9. What payment methods do you accept?

  • We accept all major payment methods, including:
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay / Google Pay (if enabled)
  • All payments are securely processed.

10. Can I change my shipping address?

  • Yes, if your order has not been shipped yet.
    Please contact us immediately at support@voratag.shop
    .
  • We cannot change the address after the order has shipped.

11. What if my package is lost or stolen?

  • We are not responsible for:
  • Packages marked as “delivered” but not received
  • Packages lost due to courier errors
  • Theft after delivery
  • Please contact the carrier with your tracking number for assistance.

12. Will I pay customs or duties?

  • USA: Rarely, but possible.
    UK: VAT, customs, or import fees may apply and are the customer’s responsibility.

Need more help?

  • We are always happy to assist!
    📧 Contact us at support@voratag.shop

Our customers tell it better than we do!

Excellent

4.7

/ 5

based on 9 067 reviews

Great quality!

The blazer fits like it was tailored just for me. Definitely coming back for more. The blazer fits like it was tailored just for me. Definitely coming back for more. The blazer fits like it was tailored just for me. Definitely coming back for more.

Adam Carter

Stylish and comfortable

The fabric feels premium and the stitching is solid. The fabric feels premium and the stitching is solid. The fabric feels premium and the stitching is solid.

James Sullivan

Loved the joggers!

Super breathable and perfect for my active lifestyle. Super breathable and perfect for my active lifestyle. Super breathable and perfect for my active lifestyle.

Michael Rodriguez

Finally found a store that understands men’s fashion.

Classy, sharp, and affordable. Classy, sharp, and affordable. Classy, sharp, and affordable.

Liam Bennett

Clean lines, minimalist design.

Very impressed with the craftsmanship. Very impressed with the craftsmanship. Very impressed with the craftsmanship.

Noah Patel

These pieces are made to be worn AND seen.

Got compliments on my jacket the first day. Got compliments on my jacket the first day. Got compliments on my jacket the first day.

David Nguyen

Great for everyday wear.

The shirts are soft and the sizing is accurate. The shirts are soft and the sizing is accurate. The shirts are soft and the sizing is accurate.

Ethan Scott

Excellent service and fast delivery.

Suit looked amazing at my meeting! Suit looked amazing at my meeting! Suit looked amazing at my meeting!

Ryan Blake

Affordable and stylish.

You can tell they care about detail. You can tell they care about detail. You can tell they care about detail.

Jonathan Kim

Perfect fit.

T-shirts hug the arms just right. Highly recommend for athletic guys. T-shirts hug the arms just right. Highly recommend for athletic guys. T-shirts hug the arms just right. Highly recommend for athletic guys.

Daniel Rivera

Ordered 3 times already.

Never disappointed. The styles just keep getting better. Never disappointed. The styles just keep getting better. Never disappointed. The styles just keep getting better.

Lucas Wright

Good materials and clean look.

Works well for both casual and formal occasions. Works well for both casual and formal occasions. Works well for both casual and formal occasions.

Gabriel Thompson

This is now my go-to for men’s fashion.

Feels luxurious without the crazy price tag. Feels luxurious without the crazy price tag. Feels luxurious without the crazy price tag.

Matthew Harris

Unique pieces.

Love the modern cuts and how everything fits true to size Love the modern cuts and how everything fits true to size Love the modern cuts and how everything fits true to size

Benjamin Moore

Impressed by the attention to detail.

Great packaging too! Great packaging too! Great packaging too!

Elijah Ward

ICONVAN – Where Men Define Style

At ICONVAN, we craft bold, modern fashion for men who lead.
Clean cuts. Premium feel. Powerful presence.
Be the icon. Be ICONVAN.

  • FREE SHIPPING

    Free delivery on all orders.

  • 30 DAYS WARRANTY

    Try us for 30 days. Don't like it? Full refund.

  • SIMPLE RETURNS

    Very simple and clear returns policy.